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Privacy Policy

Last updated: 01/10/2025


1. Introduction

Northstar Consultancy Services Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use, store, and protect your personal information in the course of providing housing and social housing consultancy services.


Company details:
Northstar Consultancy Services Ltd
Company number: 16202169
Registered office: 60 Montgomery Street, Birmingham, England, B11 1DT
Email: info@northstarconsultancyservices.com
Telephone: 0121 111 1111


We act as both a data controller (when we determine the purpose and means of processing) and a data processor (when we process information on behalf of our clients, such as housing associations, local authorities, or landlords).


2. The Information We Collect

We may collect and process the following types of personal data:


A. Personal Information

  • Name, address, date of birth, contact details (phone number, email address).
  • Employment details, financial information (where relevant to housing or tenancy applications).
  • Proof of identity documents (e.g., passport, driving licence).


B. Sensitive (Special Category) Data

In some cases, particularly when advising on social housing matters, we may process:

  • Ethnicity, nationality, or immigration status.
  • Health information or disability details (where relevant to housing needs or accessibility).
  • Information relating to household composition or vulnerability.

This information is handled with the highest level of confidentiality and only processed when strictly necessary.


C. Technical and Usage Data

  • IP address, browser type, and website usage information (via cookies or analytics tools).


3. How We Use Your Information

We use your personal data to:

  • Provide housing and social housing consultancy and related services.
  • Assess eligibility, needs, or requirements relating to housing projects.
  • Communicate with clients, tenants, applicants, and service users.
  • Comply with legal and regulatory obligations.
  • Improve the quality and effectiveness of our services.
  • Manage and maintain our website and business operations.

We will only process your personal data when we have a lawful basis to do so.


4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to deliver services or perform our obligations under a client agreement.
  • Legal obligation: to comply with housing, social care, or regulatory requirements.
  • Legitimate interests: to manage our consultancy operations efficiently and improve services.
  • Consent: where you have explicitly agreed to certain types of processing (e.g., receiving updates or newsletters).
  • Vital interests: where processing is necessary to protect someone’s health or safety.


5. Sharing Your Information

We may share your information with:

  • Housing associations, local authorities, or partner organisations (as relevant to the project).
  • Professional advisers such as legal representatives or auditors.
  • IT service providers and secure cloud storage providers.
  • Regulators or law enforcement agencies where required by law.

We will never sell or rent your personal data to third parties.

All data sharing is done under strict data protection agreements to ensure your information is secure.


6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting, or reporting requirements.

Typically, data is retained for up to 6 years after the completion of a service or project, unless a longer retention period is required by law or contract.


7. Data Security

We use appropriate technical and organisational measures to keep your data secure, including:

  • Encrypted storage and communications.
  • Access controls and staff training.
  • Secure disposal of data no longer required.

Only authorised personnel have access to personal information.


8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or completion of inaccurate or incomplete data.
  • Request erasure (“the right to be forgotten”) in certain circumstances.
  • Object to or restrict processing of your data.
  • Request transfer of your data to another controller.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at: info@northstarconsultancyservices.com

If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk


9. Cookies and Website Data

Our website may use cookies to enhance your experience and collect anonymous usage statistics.
You can set your browser to refuse cookies or alert you when they are being used.

For more details, please refer to our Cookie Policy.


10. International Data Transfers

We primarily store and process your data within the United Kingdom (UK).
If any data is transferred outside the UK (for example, to a cloud service provider), we ensure appropriate safeguards are in place, such as UK GDPR-approved transfer mechanisms.


11. Updates to This Privacy Policy

We may update this policy periodically. The latest version will always be published on our website and dated accordingly.


12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Northstar Consultancy Services Ltd
Email: info@northstarconsultancyservices.com
Telephone: 0121 111 1111
Address: 60 Montgomery Street, Birmingham, England, B11 1DT